Have questions? We have the answers.

Frequently Asked Questions

Payments

What payment methods are accepted?

We are proud to accept payment with a number different cryptocurrencies. We firmly believe that the future of e-commerce must include cryptocurrencies in order to become available to a truly global audience.

We accept Bitcoin, Dogecoin, Ethereum, USDT, Ripple, and many more available through our partner Crypto.com. We also offer more traditional forms of payment including PayPal and Credit/Debit cards, Apple Pay, and Google Pay.

Is buying online safe?

We offer a fully-encrypted payment method system. At no point throughout the purchase process are your payment details shared with us or stored on any servers. All finalisations happen in real time and use industry standard protections.

What fees do you charge?

Fees are generally between 0 - 1.5% of transaction values. Individual merchants such as PayPal may charge you a fee on your end for handling any currency conversions.

Crypto Anything by Shopperoo

I found a product elsewhere, how can I buy it with crypto?

Thanks to our innovative (and soon to be automated) Crypto Anything service, anything you find online that can be purchased with a card or PayPal, we will invoice you in your preferred crypto, purchase and ship on your behalf to your designated location.

How do I do it?

Fill out this form with the following details:

■ Your full name
■ Your delivery address
■The item URL and any specifics (color, size)
■The combined product price and shipping price to your address
■ Your preferred cryptocurrency for payment

We will send an invoice for payment. The price payable will depends on the exact moment you process the transaction.

Once paid we will order the item immediately and have it sent to your address. We will provide tracking once we receive it ourselves.

Do you charge a fee for this?

We charge a 2.5% total value fee on top of order for this service.

Shipping

What shipping methods are available?

We offer regular and express post options with prices varying based on your location. You can calculate shipping within the checkout process.

Do you ship internationally?

We sure do! We will ship anywhere in the world our shipping partners (Amazon, Fedex, Australia Post, DHL) will deliver to.

How long will it take to get my package?

This generally depends on the delivery partner network. Delivery times vary based on location. Any product you see on Shopperoo is in stock with us or a partner merchant and is available to be dispatched the same day as your order is placed.

Will I get a tracking number?

Yes you will. Once your item has been dispatched you will receive your tracking info via the registered email used when placing your order.

Orders & Returns

Where do you source your products?

We are partnered with leading companies globally. Some include Amazon, Walmart, Target, Best Buy, Kogan, Aliexpress. We only sell original products that are brand new in condition.

How do I place an order?

Ordering on Shopperoo is simple. Choose the product you want, continue through the fast checkout process and make payment with your chosen cryptocurrency. The entire process takes less than 2 minutes.

How Can I Cancel Or Change My Order?

You can cancel or change your order within your Shopperoo account or by sending support an email.

Do I need an account to place an order?

No, you can purchase through Shopperoo.com as a guest. There is an option throughout the checkout process to create an account with the details you provide for your guest order.

How do I track my order?

Once your item has been dispatched you will receive your tracking info via the registered email used when placing your order. You will be able to track your order to your delivery address via the shipping partner.

How can I return a product?

You can return a product by contacting our returns department via email: [email protected]

We offer a 30-day return policy for change of mind or faulty products.

How do you handle cryptocurrency purchase returns?

If you purchase a product with cryptocurrency and request a refund within the 30-day window, you will be refunded the amount in fiat ($USD). The price will be determined at the exchange rates at the exact time you placed your order.
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